Grievance Redressal
The “Aaple Sarkar Grievance Redressal System” is an important online service of the Government of Maharashtra, launched to enable citizens to submit their problems, complaints, and suggestions directly to the government. This system provides citizens with a simple, transparent, and digital platform to present their grievances to the authorities.
🔹 Key Features of the Aaple Sarkar Grievance Redressal System:
Online Grievance Registration:
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Citizens can register their grievances online through the Aaple Sarkar portal.
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Complaints can be categorized according to village, taluka, district, division, and government department.
Tracking Facility:
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After registering a grievance, a unique tracking ID is generated.
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Citizens can use this ID to track the status of their grievance.
Administrative Accountability:
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The grievance is forwarded to the concerned officer/department.
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The responsible authority is required to resolve the grievance within the stipulated time.
Mobile Application:
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The Aaple Sarkar Grievance Redressal System mobile app is also available on the Android Play Store.
Types of Grievances Covered:
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Water supply
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Electricity
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Health services
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Education
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Revenue matters
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Gram Panchayat services
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Employment schemes
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Non-receipt of benefits under government schemes, etc.
🔹 How to Register a Grievance?
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Visit the website: https://aaplesarkar.mahaonline.gov.in
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Log in or create a new account.
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Go to the “Grievance Redressal” section.
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Fill in the grievance details clearly.
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Upload the required documents.
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After submission, a tracking ID will be provided.
🔹 Benefits of the System:
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Saves time – grievances can be registered from home.
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Transparency – the current level and status of the grievance are clearly visible.
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Accountability – fixes responsibility on the administration.
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Especially useful for citizens in rural areas.